Choose the right service
The support portal covers remote assistance, after-sales service, warranty support, preventive maintenance and post-commissioning guidance. Describe the service that fits your situation. Assignment to a team does not by itself confirm warranty coverage or a free intervention.
Describe what you observe
Identify the equipment, its location, the symptoms and when they appear. Mention any recent changes before the problem started. Photos of model labels or displayed messages can help, without revealing passwords, access codes or unnecessary personal data.
Prepare the diagnosis and next steps
Depending on your needs, the team may request more information, consider remote support or arrange a visit. The steps, availability and service terms must be confirmed with MK SMART. The portal is not an emergency service.
Plan ahead with maintenance
For preventive maintenance, describe the installation scope, how it is used and the checks you need. Requests can also involve upgrades or help using the system again. Service content and frequency depend on the installation and agreed offer.
Your questions
How can I track my request?
Use your customer area to find requests available to your account, or contact the team with your ticket reference.
Is the intervention covered by a warranty?
This depends on the equipment, order documents and the situation observed. The team must check the coverage.